Privacy Policy & Cookies

The Data Protection Act 1998 (“the Act”).

We comply with the data protection principles set out in the Act in relation to personal data which you give to us via this website to the extent that the Act requires it to do so.


The Act says, amongst other things, that we must:

  • Use your information fairly, and only for the purposes that we say we need it
  • Keep your information secure, accurate and up-to-date
  • Dispose of your information when we no longer need it


What information do we collect via the website?
We collect these main types of information from visitors to


  • Feedback (general questions and specific feedback on the website)
  • Requests for information
  • Site usage information (from log files)

In some cases we may collect more detailed information so we can provide additional services.

The system will record your email address, and other information if volunteered to us by you, for example on the online forms. This will be treated as proprietary and confidential.

Cookies are saved to your computer to enable the site to personalise future visits for your own interests and to help you navigate the information.

Cookies are utilised to retain your preferences within the low graphics version of this site, not only for the duration of this visit, but also for any future visits to our low graphics version of this site. A cookie is therefore created and stored on your computer with your preferences. If you have disabled cookies on your browser, or if your browser does not support cookies, then your preferences will not be retained and the low graphics version will be displayed in the default settings. Please consult the relevant help files for your browser to determine how to enable and disable cookies.

Collection and use of personal information
We collect and use your personal information to communicate with you and tell you about our work. We may use it to send emails to you and to notify you of our activities. We may use it to provide services to you that you have specifically requested from us.


We will generally let you know at the time of collection how we intend to use your personal information. Usually, we collect personal information about you which we require to respond to enquiries and for the provision of goods and services to you. We also process your personal information where we are required to do so by law, and for the exercise or defence of legal claims. From time to time, we may contact you for research purposes, or to tell you about our special offers and other services in accordance with your contact preferences. We may also collect information about you for a number of other reasons, including:

  • equal opportunities monitoring
  • research
  • prevention of crime
  • regulatory purposes

Where appropriate, we will obtain your consent to do so.

If you use our web site, we may also collect information about you or your computer when you browse to allow you to use the services available.

Why we collect it


We collect and use your personal information to communicate with you and tell you about our developments.
We may use it to send emails to you. We may use it to notify you of our activities. We may use it to provide services to you that you have specifically requested from us.

Who we share your information with

The information is held in files and on our computer system and can only be seen by those who need to. The information is used by our staff in order to carry out their duties on behalf of The Victoria. We will only share information when necessary.

We do not sell, rent or lease the information we collect to any third parties and we do not use or disclose information of a sensitive nature such as information about any disability that you might have, your race, religion, or political affiliations, without firstly obtaining your explicit consent.

Control of your personal information

You may choose not to have your personal information used in any of the ways described in this privacy policy. Where your personal information is collected you will often be given the opportunity to give or refuse your consent to certain uses of your personal information.

We will retain your information for a reasonable period or as long as the Act requires.

Contacting us

If you have any questions about this privacy policy, you can write to the The Centre Manager, Victoria Shopping Centre, 362 Chartwell Square, Southend on Sea, Essex SS2 5SP

You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Please contact us if at any time you wish to have your personal information removed from our records, or you wish us to stop using your personal information in certain ways, or if you wish to discover the extent of personal information that we hold about you.

Changes to privacy policy

We reserve the right to add to or amend this privacy policy at our sole discretion, without prior notice to you. Please review our privacy policy on a regular basis to make sure you have read the latest version and you understand what we do with your personal information. Your continued use of our services or our web sites following the posting of changes to these terms means that you consent to those changes.