Facilities

We are home to some of the best stores you will find in Southend! There are over forty stores and cafés offering a fabulous array of products, services, eats and treats for you to explore and enjoy. The Victoria is a stunning contemporary shopping experience located at the very heart of Southend.

Customer Information & Services

Public Toilets & Baby Changing Facilities

At The Victoria Centre, we offer award-winning public toilets that are free, clean, and spacious. Dedicated baby changing rooms and a quiet feeding room, with comfortable seating and soft lighting, are also available for parents and carers.

Facilities are clearly signposted throughout the centre, making them easy to find.

We’re proud to be officially recognised by Changing Places Toilets, offering fully accessible toilets for visitors who need them. It’s all part of our commitment to making the centre inclusive and welcoming for everyone.

If you need access to the Changing Places facility, please visit the Management Suite (located on the 1st Floor) and speak to a member of our security team.

Disabled Access

The Victoria provides disabled access throughout the mall. Our main entrances are on street level and lifts are located throughout the centre connecting all shopping levels. Designated disabled parking bays are available in our car park on level 3 right by Shopmobility/Dial.

Assistance Dogs

At The Victoria Centre, we warmly welcome assistance/guide/therapy/working dogs to support an inclusive and accessible shopping experience. For the comfort and safety of all visitors, we kindly ask that assistance dogs:

•⁠ ⁠Remain under control and do not wander freely around the centre

•⁠ ⁠Sit or lie quietly next to their owner when stationary

•⁠ ⁠Are unlikely to foul in a public space

•⁠ ⁠Are limited to one dog per handler

•⁠ ⁠Working dogs must clearly wear identification

If you have any questions, comments or concerns regarding assistance dogs in our centre, please email us at contact@thevictoriacentre.com before your visit.

Thank you for your cooperation in making The Victoria Centre a welcoming place for everyone.

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“meerkat” at the Victoria Centre on the first floor by the public toilets and is ready for packages.

Dial southend

IN THE CURRENT CIRCUMSTANCES PLEASE CONTACT DIAL SOUTHEND DIRECT FOR THEIR CURRENT OPENING TIMES

Dial Southend at The Victoria is located on the third floor of the car park at The Victoria Shopping Centre. Dial Southend provides mobility equipment hire and services to our customers. Dial Southed is open 10am - 3pm daily. Please call 01702 875815 for more details.

Safe and Secure

CCTV operates throughout The Victoria and our car park. We also have 24-hour security patrols in operation to ensure your visit is welcoming and enjoyable.

Lost Property

Lost Property is located in the Management Suite, situated on the first floor. Please report any lost or found items to us at the Management Suite or contact a member of the Security Team on 01702 460931.

Trading Opportunities

The Victoria attracts more than 110,000 visitors every week. There is an extensive range of opportunities available to traders from stores of varying dimensions to the hire of retail merchandise units and mall space. Contact the management team on 01702 460931 for more details.

Our Customer Service Charter

The Victoria Shoppng Centre is a place that puts the needs of our customers first. Our staff are committed to providing a responsive, caring and professional service incorporating these ten service habits.

We promise to:

Have PASSION in delivering the service you would like to receive.
Be INNOVATIVE and have the courage to try and experiment with new solutions.
Continually challenge and develop EXCELLENCE in all that we do.
GO ABOVE & BEYOND your expectations on a regular basis.
Take a collective approach to TEAMWORK and treat everyone with dignity and respect.
Be a TRUSTED PARTNER taking ownership of problems until we find a solution.
Be GENEROUS with our time in support of others.
Be a role model and provide LEADERSHIP while looking to the future.
MAINTAIN INTENSE FOCUS on delivering service excellence.
Effectively network and BUILD RELATIONSHIPS within and outside our centre.

You can help us achieve all of this by: